Cisco Systems Cordless Telephone 3911 User Manual

US ER GUIDE  
Cisco Unified IP Phone Guide 3911 (SIP)  
Cisco Unified Com m unications Manager Express 7.1  
 
Navigation button  
Allows you to scroll through menu items and highlight items. When the phone is on-hook,  
displays the call logs (Missed Calls, Received Calls, Placed Calls) and your Speed Dials.  
6
7
Line buttons  
Allows you to select a line for making a call or to answer a call on the line.  
A fast blink indicates an incoming call.  
A slow blink indicates a held call.  
2
Volume button  
Controls the handset, headset, speakerphone, and ringer volume.  
8
9
Speaker button  
Mute button  
Selects the speakerphone. When the speakerphone is on, the button is lit.  
Mutes the speakerphone and handset. If the button is lit, the speaker and handset are muted.  
10  
11  
Keypad  
Allows you to dial phone numbers, and enter numbers or letters.  
Message button  
Connects to your voice mail box. If the button is lit, you have a message waiting.  
12  
13  
14  
15  
Hold button  
Places the current call on hold, resumes a call that was held, and switches between an active  
call and a call on hold.  
If the button is lit, you have a call on hold.  
Transfers a call to another number.  
Transfer button  
Conference button  
Starts a standard (ad hoc) conference call. If the button is lit, a conference call is taking place.  
New Call/Redial button Makes a new call or redials the last called number.  
16  
17  
Handset  
Phone handset.  
3
 
Connecting Your Phone  
This section shows and explains the connectors on your Cisco IP phone.  
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1
3
5
4
Network port (10/100 SW)  
Handset port  
1
2
3
4
5
DC adapter port (DC48V)  
AC-to-DC power supply  
AC power cord  
Adjusting the Handset Rest  
When you connect your phone, you can adjust the handset rest so that the receiver does not slip out of the cradle. Use the  
following method to adjust the handset:  
1. Set the handset aside and pull the square plastic tab from the handset rest.  
2. Rotate the tab 180 degrees.  
3. Slide the tab back into the handset rest. An extension protrudes from the top of the rotated tab. Return the handset to the  
handset rest.  
1
2
3
4
 
2 Operating Your Phone  
This section describes how to operate your Cisco Unified IP phone. Because of differences in phone and site configuration, not  
all features and procedures described here might apply to your phone. Consult your system administrator for more information.  
Note  
In the following procedures, you might require to enter information using the keypad. Press the backspace (<<) soft key  
to erase digits that you enter incorrectly.  
Place a Call, Basic  
1. Select a phone line  
2. Press  
1
. or  
2
.
3. Dial the number.  
Place a Call Using the Handset  
1. Pick up the handset or press  
, then dial the number.  
Dial on-hook (w ith dial tone)  
1. Press  
1
. or  
2
, then dial the number.  
2. Use the speakerphone (if already activated) or pick up the handset.  
Redial a Num ber  
Press  
.
Place a Call When Another Call is Active  
Press  
and dial the number. The other call is placed on hold.  
Dial From a Call Log  
1. Do one of the following:  
Press the Navigation button and choose Missed Calls, Received Calls, or Placed Calls.  
Press and choose Directories > Missed Calls, Received Calls, or Placed Calls.  
2. Select a number, then select Dial.  
Answ er a Call  
You can answer a call by simply selecting the line with the incoming call and lifting the handset  
Answ er a Call, Speakerphone  
1. Press the line button, if not already selected.  
2. Press  
.
End a Call  
To end a call:  
5
 
                   
Hang Up Using the Handset  
Return the handset to its cradle.  
Hang Up Using the Speakerphone  
Press  
Hang Up One Call, and Preserve Another Call on the Sam e Line  
Press . If necessary, remove the call from hold first by pressing  
.
.
Hold and Resum e  
Only one call can be active at any time; all other connected calls must be placed on hold  
Put a Call on Hold  
1. Make sure the call you want to put on hold is highlighted.  
2. Press  
.
Rem ove a Call from Hold  
1. Make sure the appropriate call is highlighted.  
2. Press  
.
Engaging the Hold feature typically generates music or a beeping.  
A held call is indicated by the call-on-hold icon:  
The line button with a held call blinks slowly.  
.
Mute  
With Mute enabled, you can hear other parties on a call and they cannot hear you. You can use Mute in conjunction with the  
handset or speakerphone.  
Toggle Mute On or Off  
Press  
.
Sw itching Betw een Multiple Calls  
You can switch between multiple calls on your phone.  
Sw itch Betw een Connected Calls on One Line  
1. Make sure the call that you want to switch to is highlighted.  
2. Press  
. Any active call is placed on hold and the selected call is resumed.  
Sw itch Betw een Connected Calls on Different Lines  
1. Select the other line. Any active call is placed on hold.  
2. Make sure the call that you want to switch to is highlighted and press  
.
6
 
     
Sw itch From a Connected Call to Answ er a Ringing Call on the Sam e Line  
Press or the line button.  
Sw itch From a Connected Call to Answ er a Ringing Call on the Other Line  
1. Press the line button with the incoming call.  
2. Press  
.
View ing Multiple Calls  
Understanding how multiple calls are displayed on your phone can help you organize your call-handling efforts.  
Your phone displays calls as follows for the highlighted line:  
Calls with the longest duration display at the top of the list.  
Calls of a similar type are grouped together. For example, calls that you have taken are grouped near the top, and calls on  
hold are grouped last.  
Transferring Calls  
Transfer redirects a connected call. The target is the number to which you want to transfer the call.  
Transfer a Call Without Talking to the Transfer Recipient  
1. From an active call, press  
2. Enter the target number.  
.
3. Press  
again to complete the transfer, or press  
to cancel.  
Note  
If the transfer is canceled, press  
to resume the call.  
Talk to the Transfer Recipient Before Transferring a Call (Consultative Transfer)  
1. From an active call, press  
2. Enter the target number. Wait for the transfer recipient to answer.  
3. Press again to complete the transfer, or press to cancel.  
.
Note  
If the transfer is canceled, press  
to resume the call.  
Transfer Tw o Current Calls to Each Other (direct transfer) Without Staying On the Line  
1. Scroll to highlight any call on the line.  
2. Press Select.  
3. Repeat this process for the second call.  
4. With one of the selected calls highlighted, press DirTrfr. (To display DirTrfr, you might need to press more.) The two calls  
connect to each other and drop you from the call.  
If you want to stay on the line with the callers, use Join instead.  
If on-hook transfer is enabled on your phone, you can either hang up to complete the call, or press  
hang up.  
and then  
You cannot transfer a call on hold. Press  
again to remove the call from hold before transferring it.  
7
 
   
Forw arding All Calls to Another Num ber  
You can use Call Forward All to redirect incoming calls from your phone to another number.  
Set up call forw arding on your line  
1. Press  
and choose Settings > User Preferences > CFwdALL.  
2. Enter the call forward target number.  
Cancel call forw arding on your line  
Press  
and choose Settings > User Preferences > CFwdALL.  
Verify that call forw arding is enabled on your line  
On the phone screen, look for:  
Call forwarding icon  
Call forward target number next to the call forwarding icon  
Enter the call forward target number exactly as you would dial it from your phone. For example, enter an access code or the  
area code, if necessary.  
You can forward your calls to a traditional analog phone or to another IP phone, although your system administrator might  
restrict the call forwarding feature to numbers within your company.  
Call forwarding is phone line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.  
Your system administrator can change call forwarding conditions for your phone line.  
Making Conference Calls  
With your Cisco Unified IP phone you can join three people into one telephone conversation to create a conference call.  
Create a Conference by Adding a Participant  
1. From a connected call, press  
.
2. Enter the participants phone number.  
3. Wait for the call to connect.  
4. Press  
again to add the participant to your call.  
Create a Conference by J oining Tw o or More Existing Calls  
1. Make sure that you have two or more calls on a single line.  
2. Highlight a call that you want to add to the conference.  
3. Press Select. The selected call displays this icon  
.
4. Repeat this process for each call that you want to add.  
5. From one of the selected calls, press Join. (You might need to press the more soft key to see Join.)  
Note  
The active call is automatically selected.  
Participate in a Conference  
Answer the phone when it rings.  
8
 
   
End Your Participation in a Conference  
Hang up. If you leave a conference after creating it, the conference ends.  
Speed Dialing  
Speed dialing allows you to select a phone screen item to place a call.  
Set up Speed Dials  
1. Press  
and choose Directories > Speed Dials.  
2. Select an empty speed dial (shown as None).  
3. Choose Edit and enter a speed dial number.  
4. Enter a name for the speed dial.  
Use Speed Dials  
To place a call, press the Navigation button and choose Speed Dials.  
If you make a mistake entering a number or name, press  
to erase digits or letters.  
When you are entering numbers and letters, press # to switch from numbers to letters, and from uppercase letters to lowercase  
letters.  
Custom izing the Phone  
You can adjust the ringer volume for your phone and customize the contrast on your phone screen.  
Adjust the Volum e Level for the Phone Ringer  
Press the Volume button while the handset is in the cradle. The new ringer volume is saved automatically.  
Change the Contrast on the Phone Screen  
1. Press  
and choose Settings > User Preferences > Contrast.  
2. Press the Navigation button to set the contrast.  
Using Call Logs  
Your phone maintains logs of your missed, placed, and received calls.  
View Your Call Logs  
Press  
, and choose Directories > Missed Calls, Placed Calls, or Received Calls.  
Erase a Call from the Call Log  
1. Press  
, and choose Directories > Missed Calls, Placed Calls, or Received Calls.  
2. Select a call record, then select Delete.  
Dial from a Call Log (While not on Another Call)  
1. Press  
and choose Directories > Missed Calls, Placed Calls, or Received Calls.  
2. Select a call record from the log, press  
, and choose Dial.  
9
 
     
Dial from a call log (While Connected to Another Call)  
1. Press  
and choose Directories > Missed Calls, Placed Calls, or Received Calls.  
2. Select a call record from the log.  
3. Press  
. The other call is placed on hold.  
Using Call Logs  
Your phone maintains logs of your missed, placed, and received calls.  
View your call logs  
Press  
, and choose Directories > Missed Calls, Placed Calls, or Received Calls.  
Erase a Call from the Call Log  
1. Press  
, and choose Directories > Missed Calls, Placed Calls, or Received Calls.  
2. Select a call record, then select Delete.  
Dial from a Call Log (While not on Another Call)  
1. Press  
and choose Directories > Missed Calls, Placed Calls, or Received Calls.  
2. Select a call record from the log, press  
, and choose Dial.  
Dial from a Call Log (While Connected to Another Call)  
1. Press  
and choose Directories > Missed Calls, Placed Calls, or Received Calls.  
2. Select a call record from the log.  
3. Press  
. The other call is placed on hold.  
10  
 
 
Accessing Voice Messages  
To access voice messages, select the line and press  
.
Note  
Your company determines the voice message service that your phone system uses. For the most accurate and detailed  
information, see the documentation for your voice message service.  
Set up and Personalize Your Voice Message Service  
For each line, press and follow the voice instructions.  
Check for New Voice Message  
Look for:  
A steady red light on your message waiting indicator (above your phone screen).  
A steady green light on the Messages ( ) button.  
A message waiting icon on your phone screen for the line selected.  
Listen to Your Voice Messages or Access the Voice Messages Menu  
Press , and follow the voice instructions.  
If there is a message on the active line, pressing  
connects you to your voice mailbox on this line. If there are no messages  
connects you to the voice mailbox on  
on the active line and you have a message on the other (inactive) line, pressing  
the inactive line. If there are no messages on either line, pressing  
connects you to the voice mailbox of the active line.  
The Messages button  
lights if there is a message on either line and only the line with a message displays the message  
waiting icon . You have access only to the voice mailbox of the line with a message.  
Using a Handset and Speakerphone  
You can use your phone with a handset or speakerphone.  
Use the Speakerphone  
Press  
Switch to the speakerphone (from the handset) during a call.  
Press , then hang up the handset.  
to toggle speakerphone mode on or off.  
Sw itch to the Handset (from a Speakerphone) During a Call  
Lift the handset without pushing any buttons.  
Adjust the Volum e Level for a Call  
Press the up or down Volume button during a call or after a dial tone.  
This action adjusts the volume for the handset or speakerphone, depending on which device is in use.  
11  
 
     
Park a Call  
Call park allows a user to place a call on hold at a designated parking slot from which the call can be retrieved by anyone on  
the system.  
Note  
Contact your system administrator for your call park slot number.  
To park a call:  
Press  
and choose Park.  
The Cisco Unified Communications Manager Express system automatically selects an available call park slot and displays  
the number on the Cisco Unified IP phone screen.  
To retrieve a parked call:  
Dial the park slot extension.  
To park a call to a directed call park slot:  
Press followed by the call park slot number provided by your system administrator.  
To retrieve a call parked at a directed call park slot:  
Dial the retrieval park-slot extension.  
12  
 
 
Americas Headquarters  
Cisco Systems, Inc.  
170 West Tasman Drive  
San Jose, CA 95134-1706  
USA  
Asia Pacific Headquarters  
Cisco Systems, Inc.  
168 Robinson Road  
#28-01 Capital Tower  
Singapore 068912  
Europe Headquarters  
Cisco Systems International BV  
Haarlerbergpark  
Haarlerbergweg 13-19  
1101 CH Amsterdam  
The Netherlands  
www.cisco.com  
Tel: 408 526-4000  
800 553-NETS (6387)  
Fax: 408 527-0883  
Tel: +65 6317 7777  
Fax: +65 6317 7799  
www-europe.cisco.com  
Tel: 31 0 800 020 0791  
Fax: 31 0 20 357 1100  
Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates  
in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective  
owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0705R)  
© 2009 Cisco Systems, Inc. All rights reserved.  
OL-16718-02  
 

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